“Hello, I just wanted to send a quick note to say how much I like the custom wallet I received last week! It’s everything I hoped it would be, and I have already received a few compliments! Thanks for doing what you do! Kind regards” - Joe
“The quality and craftsmanship of your product is Amazing and only seconded by your service. Thanks for your prompt, friendly, professional response to my delivery issue. I’m looking forward to purchasing and promoting a lot more of your product in the future.” - Ryan
"Wow, my Billykirk Eagle Bandana just arrived and it is even better than I expected! The feel of the cotton is like no bandana I’ve ever had and the design and execution is "pure Billykirk", which means "perfect"!. Will proudly tie this one on my #95 satchel or me, proclaiming "Protectors of American Industry". Just in time for Memorial Day. Thanks." - Eileen
“My wife, the fashionista, has two shelves in her closet that are jam-packed with designer bags. Hermés, Gucci, YSL, etc. and so forth. She’s a bag fanatic they way some people collect sneakers or watches. Well, last week she purchased a white Billykirk Small Carryall, and came home from work after one day and pronounced that it will be the only bag that she will carry until September, at the earliest. To put that into perspective….actually I am unable to put that into perspective. I’m speechless. Well done, Billykirk” - Tony (@microtony)
“I walked in today as the parcel was being delivered. I absolutely LOVE the bag and can’t wait to use it. Thank you for all of your help and I hope to order from you again!” - Reily
"Several weeks ago I purchased a second-hand No. 165 Medium Carryall in dark olive. Got it from someone who just purchased a second No. 165, to replace the (well-worn) original I now own.
No exaggeration, this bag changed my life. I throw away or donated all used items and clothing throughout my apartment, and condensed everything into items I can fit into the bag. As a photography hobbyist, I sold my large DSLR and numerous lens for a beautiful wide-angle camera that slides easily into the bag’s pocket. It even fits over my shoulder when I bike to and forth work.
Anyway, you guys have a fantastic product, and the bag looks even better when it’s taken a beating” - Kevin
"I can’t thank you enough. Your service… personal emails! That come so quickly!… is just amazing…the products you offer are gorgeous, your website is beautiful and your customer service is the gold standard….Thank you so very much" - Caroline
“I just wanted to send you a quick note to let you know that I got my new bag today. It’s a beautiful piece of craftsmanship! I really appreciate that you guys got it back to me this week. I also received the leather wrist strap which you totally didn’t have to do. Nonetheless, both are greatly appreciated! Nice to see that great customer service is still alive and well. I’ll definitely spread the word that people should buy more Billykirk. Happy Holidays!” - Brian
“My padded tote came on friday, and i couldn’t be more pleased. thanks again for the extra pics, embossed tag, and one badass bag.” - Greg
"The bag arrived in plenty of time! It was a gift for my husband’s boss and was a huge hit!
Thank you so much for the wonderful customer service and I will return to Billy Kirk to shop again.”
Happy New Year - Bonnie
"U guys rock! Several years ago, I bought the green with brown plaid wax wear Steamer bag. LOVED that bag…My go to bag for important meetings and a necessity for going to Church on Sundays….Since the Steamer Bag, you guys have deservedly expanded your line with eye popping options…" -Alan
“I just wanted to let you guys know that you’re doing a fantastic job! I currently own a No. 237 briefcase and the quality is incredible. I am both very impressed and satisfied. Keep up the great work, and I hope to buy more of your products in the near future!” - Baldwin
"Quality is superb, which reminded me of an old soviet military equipment pouch I received from my grandfather [referring to the No. 123 Shoulder Pouch]…your product will hold for ages. I can see it already". - Maxim
"In case you haven’t noticed, I’m seriously addicted to your products… I love it all so far - the 165 medium carryall, 95 shoulder satchel(s), key ring, 92 card case, and the 150 journal… all amazing and exquisite…
I’m a 40 year old guy who grew up in the sticks of western NY. I’m now a creative director in NYC. My wife and I have two small daughters, and one of the things that has been important to me is trying to find things that function well in my own life (and reflect my values and aesthetics) that will endure long enough for them to some day inherit as vintage pieces, like I did with some of my own dad’s stuff. Objects that have the story of me in them, but whose narrative continues with them.
I think with your stuff I have found that… Not sure why this is so important to me, but I think it has to do with a sadness about the sense of disposability that everything around us seem to have these days, which is so at odds with the permanence of love of family and passion for what some of us still hold true - quality, vision and dedication to craftsmanship. Not to over-dramatize, but the kind of work you do seems to be fading from our cultural heritage when at one time it seemed so abundant that it was taken for granted. I hope you guys keep going for a long time, making great things that remind us of what’s really important”. - Aaron
“Received my No. 207 padded laptop flight bag last night and I was blown away by the design, craftsmanship and material quality! Thanks for making such fantastic products Kirk and Chris!” - Rob
“Love my #95 Satchel, American Made and in my hometown! Can’t wait to add more Billykirk, especially after having the privilege of seeing their operation and speaking with the creators of the line. The bag just gets better and better, the compliments come even more as it ages and it’s something I’ll be able to give my step-daughter (But not for many years)” - Eileen
"I received my leather case and am very pleased with my purchase. I owe it all to my friend Josh. I recently spent a weekend in New Orleans with some longtime friends enjoying the culture. I noticed his Billy Kirk case and had to have one. I attended a wedding about a week ago and one of the area managers that I work with noticed mine and ordered one as well. I am in sales and believe in the oldest form of advertising, word of mouth, as being the strongest because it relays trust and value which are two key components when making a purchasing decision. I just wanted to drop you a line and let you know your products are durable yet elegant in nature." - Phillip, 2010
»>Follow up from Phillip:
"I just ordered a briefcase online No. 237. I love the style and have been impressed with the quality product that you put out. A little over two years ago I was introduced to your products by a friend, Josh, and sent you an email (your response to him below, he was pretty blown away by it) about how through word of mouth and a quality product you captured a customer or two here in the state of Oklahoma. My card case, that I ordered 2 years has stood the test of time. A little more aged and refined, but still garners compliments when strangers notice it on the bar while having a cocktail or on my desk at the office.
Nothing more than an email letting you know I appreciate the craftsmanship and the quality that you produce.” - Phillip, 2012
»>My email to Josh in 2010:
"A big thanks for telling your friend Phillip about Billykirk and our hand-crafted card cases. Because of you he bought one and then a colleague, upon seeing his, bought one too. As Phillip pointed out, “word of mouth relays trust and value.” We set out over 10 years ago to create unique, hand-made items that get better with age. We think if a company does that then the trust and value will follow. Your exchange with Phillip is what makes this world go around so thank you again and all the best."
Co-founder of Billykirk